Conditions of Sale


InTechnology Distribution Pty Ltd (INTECH) contracts subject to the terms and conditions set out below. No additions or modifications thereof shall form part of the contract unless accepted by INTECH in writing. These terms and conditions shall override and take the place of other terms and conditions in any document or other communication of/with the Customer/Reseller used in concluding the contract with INTECH. In these conditions, the equipment means any hardware equipment, spares, software and any other goods supplied by INTECH.

Please note* Software and Support Services are excluded from Section #15.


(a) Any period or times stated for delivery or for compliance with any other contractual obligations of INTECH are estimates only and in any event, INTECH accepts no responsibility for loss or damage resulting from delay or failure to notify the Customer of any such delay. (b) Changes in the specification or additional work or revised instructions relating to any aspect of the contract will entitle INTECH to vary any estimates of price and/or time for completion of the contract.


Unless otherwise specified prices are for delivery at INTECH’s offices and are subject to INTECH’s right to increase any price to take account of delivery charges, insurance costs, special handling charges (if any) and/or packaging charges (if any), agreed changes in the Specifications or changes in any taxes, duties or levies charged on or in relation to the Equipment or goods, materials or services used on or in relation to this contract and/or any extra costs or expense incurred by INTECH as a result of site conditions, delays, interruptions, lack of information, changes in exchange rates and/or without limitation any other factors beyond INTECH’s control. Clients are able to cancel orders prior to shipment if any pricing increases are deemed unacceptable.


(a) Unless otherwise agreed in writing delivery of the Equipment will be ex-works.

(b) Where despatch is delayed through the Customer’s unwillingness or inability to arrange carriage or to make any payment due prior to despatch INTECH may affect the delivery of the Equipment by giving written notice that it is ready for despatch.

(c) If the Equipment is stored by INTECH at the customer’s request or after notice has been given that the Equipment is ready for despatch the Customer shall reimburse INTECH for all reasonable costs and expenses of storage (including any necessary transit costs and insurance).


(a) The Customer shall be responsible for inspecting the Equipment on arrival and shall notify INTECH immediately if there is any damage, discrepancy or shortage or within 7 days after receipt of notice of dispatch in the event of non-arrival.

(b) The Customer specifically authorises INTECH to make any such contract of carriage and/or insurance on behalf of the Customer as INTECH considers necessary and INTECH will be under no obligation to notify the Customer thereof so as to enable the Customer to insure the Equipment during sea transit (if any). The Customer shall be responsible for complying with all conditions and requirements of the carriers.


(a) INTECH and the Customer expressly agree that until INTECH has been paid in full for the equipment comprised in this or any other sales contract between them and that all outstanding amounts due to INTECH from the Customer or any associated or subsidiary or holding company of the Customer or from any director or shareholder of the Customer or any other such company:-

(i) the equipment shall remain the property of INTECH and the Customer, as bailees of them for INTECH will store the same for INTECH in a proper manner without charge and in such a way that the equipment is clearly identified as being the property of INTECH, notwithstanding that the risk therein shall pass to the Customer as provided herein.

(ii) at any time, INTECH may recover from the Customer the equipment remaining in the Customer’s possession, and for the purpose thereof may enter upon any premises of or occupied by the Customer or any third party (with the consent of that third party) after payment terms are exceeded and with reasonable notice.

(iii) the Customer has the right to dispose of the equipment in the course of its business for the account of INTECH and to pass good title to the equipment to their customers being bona fide purchasers for value without notice of INTECH’s rights.

(iv) in the event of such disposition the Customer, and its Director (if a Limited Company) have the fiduciary duty to account to INTECH for the proceeds thereof but may retain there from an excess of such proceeds over the amount outstanding to INTECH under this or any other sales contract between them and for all outstanding amounts due to INTECH from the Customer or any associated or subsidiary or holding company of the Customer or from any director or shareholder of the Customer of any other such company.

(b) The risk in the Equipment shall pass to the Customer on despatch, thereafter the Customer shall be responsible for the satisfactory care and protection of the Equipment.


(a) Unless otherwise agreed in writing the price must be paid within 14 days from the date of our invoice.

(b) In no case shall any dispute concerning any item or separate part of the Equipment or work or any further contractual obligation of INTECH to the Customer affect the Customer’s obligation in respect of payments for other parts if any part or instalment of the price is not paid when due, or work on the Equipment is held up for any reason attributable to the Customer, or the Customer incurs bankruptcy, insolvency, liquidation or the appointment of a Receiver, the full price of the Equipment less any sums already paid in respect of the Equipment and/or work done by INTECH shall immediately become due and payable by the Customer and INTECH may at its option cancel the contract or cancel or suspend despatch.

(c) Without prejudice to any other right of INTECH, any overdue payments may carry interest at the rate of 3% per cent per month on the amount or amounts for the time being outstanding. This clause will take effect 60 days after the date of invoice.

(d) In the event that the Customer does not take delivery of the whole quantity of the goods which are subject to any contract to which these conditions apply on the date or within the time laid down by such contract then, without prejudice to any other remedy available to INTECH any discount or other allowance in respect of quantities of goods ordered which is or would be otherwise allowed to the Customer shall be recalculated to the level of goods or services actually accepted by the Customer.


(a) Equipment supplied by INTECH is supplied with the benefit of any warranties provided by the producer, and where no such warranty applies, INTECH warrants to the Customer only that the Equipment shall be free of defects in workmanship and materials for the period of 12 months after delivery to the Customer.

(b) If such a defect arises within the warranty period in respect of the Equipment or one or more of its component parts INTECH will at its option, either repair or replace the defective Equipment or component provided that:-

(i) INTECH is notified of the defect within 14 days of the time the Customer becomes, or ought reasonably to have become aware of the defect, and in any event within the warranty period; and, (where INTECH elects to investigate the defect at its repair facility, as opposed to an on-site investigation),

(ii) the Customer obtains appropriate authorisation from INTECH for the return of the relevant equipment, which INTECH will issue if its technical support department has been unable to correct the defect within 7 days of INTECH receiving notification;

(iii) the risks and any cost of de-installation and transportation of the defective equipment to INTECH’s repair facility shall be borne by the Customer, and any cost of return transportation and re-installation shall be borne by INTECH. If INTECH reasonably determines that the equipment is not defective the customer shall reimburse INTECH for any costs of transportation or reinstallation.

(c) Software supplied by INTECH is either the Equipment producer’s own software or third party software. INTECH does not warrant any software, and the only warranties which attach to it are those given by the producer of the software.

(d) INTECH accepts no liability for any failure of the equipment or software, or for any defect, fault malfunction or unfitness for use, associated with the processing of dates prior to, during or after the Year 2000. Where the customer requires confirmation that equipment or software is capable of correctly processing such dates, INTECH shall give all commercially reasonable assistance to the customer to obtain satisfactory confirmation from the equipment producer or software proprietor, as the case may be.

(e) Disputes in quality or dimensions of any one delivery shall not be a ground for cancellation of the outstanding part of the order, agreement or contract.

(f ) The warranty is given by INTECH above shall not apply if:-

(i) the repair or replacement of a part or parts is required because of accident, neglect or misuse of the Equipment by the Customer or interference with the Equipment by persons other than INTECH’s engineers,

(ii) there are used in the Equipment supplies from sources which have not been authorised by INTECH.


Any performance figures quoted or referred to in any specification or other document used in concluding a contract are estimates only, based on assumed conditions in a well-managed office with experienced, adequate and efficient operators and efficient services, and proper use of satisfactory materials.


INTECH reserves the right on the sale of any Equipment to make before delivery any alteration to or departure from the specification or design of the Equipment details overleaf provided that it shall not to a material extent adversely affect the performance of the Equipment or the quality of the workmanship or the materials used. All specifications, drawings and technical documents issued by INTECH either before or after the conclusion of the contract are issued solely for the Customer’s use in connection with the Equipment and shall not be copied reproduced or communicated to any third party without express consent in writing.


INTECH shall:-

(i) in any event not be liable for loss or damage, and

(ii) be entitled to cancel or rescind the contract, If the performance of its obligations under the contract is in any way hindered or prevented by any cause whatsoever, beyond its control including but not limited to the delays or defaults of suppliers or the default of any sub-contractor, war, strike, lock-out, trade dispute, flood, accident to plant or machinery, shortage of materials or labour.


No contract or order may be cancelled without INTECH’s written consent. In the event that cancellation is agreed for whatever reason the Customer shall indemnify INTECH against all costs, claims, loss and expenses occasioned thereby including any consequential loss and loss of profits.


Refunds will not be provided, however INTECH will provide a credit for any order placed in error.


14.1 INTECH shall not be liable to the customer in connection with or arising out of the subject matter of these conditions, expect that the loss or damage results from misrepresentation, the negligence of, or breach of contract or other default by INTECH, its agents or contractors, in which case such liability shall be subject to the exclusions and limitations expressed in these conditions.

14.2 INTECH does not, and nothing stated in this Clause 14 shall be construed or be deemed as operating to exclude or restrict its liability in damages or otherwise.

14.2.1 for death or personal injury to the extent that such liability results from the negligence of INTECH or its employees, agents or contractors, or

14.2.2 for breach of the obligations arising from Section 12 of the Sale of Goods Act 1979 (as amended from time to time);

14.2.3 under the Consumer Protection Act 1987, but to the extent only that INTECH is prohibited by law from seeking to restrict or exclude its liability thereunder.

14.3 INTECH’s liability for any loss or damage which shall include without limitation costs and expenses related to any claim, however, caused, in connection with or arising out of the subject matter of these conditions, will:-

14.3.1 in the case of direct physical damage to any tangible property (other than the Equipment) to the extent it results from the negligence of INTECH, or of its employees, agents or contractors, be limited in respect of any one claim or series of claims arising out of the same event or circumstances, to $1m.

14.3.2 in the case of any other claim or series of claims arising out of the same event or circumstances be limited to the amount of the price payable by the Customer pursuant to the Contract governed by these conditions (excluding GST thereon).

14.4 Notwithstanding Clause 14.3 above, INTECH shall not be liable to the customer or to any other person

14.4.1 loss of use, operating time, contracts, business, profits, goodwill, revenue, anticipated savings or any other like economic loss, however, caused;

14.4.2 any indirect or consequential loss or damage however caused;

14.4.3 any loss or damage to any intangible property (including but not limited to loss of programmes or data) or for any inconvenience caused to the customer, however caused.

14.4.4 any claim, unless made with reasonable details in writing to INTECH no later than 2 months (or such longer period as may be reasonable in the circumstances) after the date the claimable event first comes or ought reasonably to have come to the notice of the customer, its employees, agents or contractors.

14.5 The term “however caused” shall mean arising by reason of breach of contract, misrepresentation, negligence or other tort, breach of statutory duty or other wrongful act, omission (whether deliberate or not) or otherwise, however fundamental the result.

14.6 Notwithstanding any other provisions herein, all exclusions and limitations of liability contained in these Conditions shall apply to all liabilities of INTECH under or in connection with or in relation to the subject matter of these conditions and regardless of whether or not the loss or damage was foreseeable, and of whether the Customer notifies INTECH of the possibility of any greater loss or damage, and shall
apply only so far as is permitted by law.

14.7 The customer agrees to indemnify INTECH at all times hereafter against all claims, demands, costs and expenses in excess of the liability expressly accepted by INTECH hereunder.

14.8 No representation of fact, oral or written, including but not limited to statements regarding the capacity, suitability for use or performance of the Equipment, whether made by INTECH, its employees or otherwise shall be deemed to be a warranty by INTECH for any purpose, or give rise to any liability of INTECH whatsoever, unless made by INTECH in writing.

14.9 Save as set out in these conditions, all other express or implied terms, conditions and warranties (whether statutory or otherwise) including without limitation, terms as to satisfactory quality, year 2000 compliance, and fitness for purpose are hereby excluded to the fullest extent permitted by law.

14.10 Where any valid claim in respect of any of the Equipment which is based on any defect in the quality or condition of the Equipment or its failure to meet specification is notified to INTECH in accordance with these conditions, INTECH shall be entitled to repair or replace the equipment (or the part in question) free of charge or at INTECH’s sole discretion, refund the customer the price of the equipment (or a proportionate
part of the price) but INTECH shall have no further liability to the customer.

14.11 The customer acknowledges that it has had the opportunity to negotiate different terms of these conditions.


(a) If the customer wishes to return any goods (HARDWARE ONLY) unused after a sales/purchase order has been processed, INTECH reserves the right to charge a restocking penalty of 20% of the AUD RRP.

(b) If a restocking fee is agreed, INTECH reserves the right to withhold any refund until the goods have been returned and checked for damage etc.

inTechnology and their suppliers have a “no return policy” on software and support services.



16.1 Personal Data (as defined in the Data Protection Act 1984, or any amendment or re-enactment thereof) in respect of a Customer which is obtained in the course of any Contract to which these Terms and Conditions relate, will be held on INTECH’s computer system, and may be used by INTECH for the purposes of assessing the level of credit which should be extended to the Customer. The information may also be used for the future marketing of related products and services, unless the subject of the Personal Data gives INTECH notice in writing to the contrary.

16.2 Personal Data will be used only for the purposes stated, and information held will not be disclosed to any third party save where permitted by law, or to protect against fraud, or after obtaining the Customer’s consent.

16.3 These uses of Personal Data are covered by INTECH’s registration under the Data Protection Act, and a Customer may obtain copies of the Personal Data held by INTECH upon payment of the prescribed fee.

17. LAW

This contract shall be subject to and construed in accordance with the laws of Australia in any respects as an English contract subject to the jurisdiction of the Australian Courts. The uniform laws of international sales shall not apply.


18.1 In the event that the number of Devices connecting to the Licensed Services exceeds the number of purchased licenses (“Additional Usage”), INTECH Distribution will invoice the Reseller for such Additional Usage for the remainder of the then current Subscription Term on a pro-rated basis, and for any Renewal Subscription Term, in accordance with the Fees outlined in INTECH Distribution’s price list AND/OR and specifically agreed pricing applied to the client if one of the following events occurs: (a) the Additional Usage exceeds the number of previously purchased licenses by 5% or more, or (b) the Additional Usage exceeds the number of previously purchased licenses by less than 5% but such Additional Usage has existed for four (4) consecutive months or more. For the avoidance of doubt, once one of the Additional Usage events occurs, all Additional Usage will be billed including the first 5% in event (a), and all four months in event

(b) . 18.2 During the Term, you, the Reseller shall resell the Licensed Services to each of its End Customers for a defined subscription period as listed on each Order Form (“Initial Subscription Term”), but in any event must be a minimum of twelve (12) months. The Subscription Term set forth on each Order Form shall begin on the Order Form Effective Date. Thereafter, the Subscription Term shall automatically renew, and continue to renew, under the same conditions and for successive, back-to-back one (1) year Subscription Terms (“Renewal Subscription Term(s)”) unless either party receives written notice of termination from the other party thirty (30) days prior to the termination of the then existing Initial Subscription Term or any subsequent Renewal Subscription Term. The Initial Subscription Term and all Renewal Subscription Terms will be collectively referred to as the “Subscription Term.” Neither party has any other right to terminate this Agreement nor Order Form, other than those rights expressly set forth herein. Neither party has any other right to terminate this Agreement other than those rights expressly set forth herein.